Business success is the result of a cumulative process, made up of right decisions and rigorous work. By no means can it be achieved or sustained by a stroke of luck, by the sole effect of a revolutionary program or through the incorporation of innovative technologies only. It is required to operate with disciplined people, disciplined thinking and disciplined actions; this means EFFICIENCY.
Efficient companies generate conditions of maximum satisfaction, for both their members and customers that utilize products and services from them.
Some distinctive features of Efficient Companies are the following:
- (They) Generate wealth and dividends that satisfy their shareholders...
- Define their goals clearly, pursue them and fulfill them...
- Operate systematically with positive results...
- Protect their people from power abuses…
- Fulfill and exceed the customer expectations...
- Plan and work for their growth in a consistent manner...
- Assign their intellectual capital to strategic activities...
- Remunerate with justice the work of their members...
- Encourage and motivate their personnel to “wear the shirt” with pride...
- Promote the growth and professional update of their people...
- Honor their commitment to suppliers and associates…
- Define and fulfill their social and environmental commitment…